After Sales Front Desk Officer/Receptionist at First Katalyst Marketing

First Katalyst Marketing - We commenced business in 2012 and within that time, and with a highly experienced staff, we have demonstrated our capability as a go-to agency for top-notch marketing solutions. we have driven business growth for many businesses across nigeria, west africa, the uae and the uk.We are recruiting to fill the position below:Job Title: After Sales Front Desk Officer/ReceptionistLocation: RiversJob DescriptionsDeal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationsOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service process 

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