After Sales Front Desk Job at First Katalyst Marketing

Job Title: After Sales Front Desk
Company: First Katalyst Marketing
Job Type: Full Time
Location: Rivers, Nigeria
Job Field: Administration / Secretarial Customer Care
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First Katalyst Marketing – We commenced business in 2012 and within that time, and with a highly experienced staff, we have demonstrated our capability as a go-to agency for top-notch marketing solutions. we have driven business growth for many businesses across nigeria, west africa, the uae and the uk.
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Job Description:
. Deal directly with customers either by telephone, electronically or face to face
. Respond promptly to customer inquiries
. Handle and resolve customer complaints
. Obtain and evaluate all relevant information to handle product and service inquiries
. Provide pricing and delivery information
. Perform customer verifications
. Organize workflow to meet customer timeframes
. Direct requests and unresolved issues to the designated resource
. Keep records of customer interactions and transactions
. Record details of inquiries, comments and complaints
. Record details of actions taken
. Prepare and distribute customer activity reports
. Maintain customer databases
. Manage administration
. Communicate and coordinate with internal departments
. Follow up on customer interactions
. Provide feedback on the efficiency of the customer service process



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