Africa RAFM Subject Matter Expert at Mobius Wireless Solutions Limited

Mobius Wireless Solutions Limited provides Telecommunications Software Solutions for Mobile Operators globally, specializing in business analytics and revenue assurance. Mobius solutions include the DBX Datawarehouse, DBX Analytics, Mobius SIM Suite, and Gatekeeper Fraud Detection service.We are recruiting to fill the position below:Job Title: Africa RAFM Subject Matter ExpertLocation: NigeriaJob SummaryWe are looking for an experienced and committed, Revenue Assurance/Fraud Management Subject Matter Expert (RAFM SME) to work independently and collaboratively in a fast-paced, dynamic team environment.The RAFM SME will provide functional and technical expertise on RAFM related projects for Mobius customers in Africa.Job ResponsibilitiesPrimary onsite liaison to customers in French and English speaking AfricaProvide expertise on Fraud Types and their detection methodsProvide demonstrations and training of the Mobius RAFM solutions to prospects and customersParticipate in pre-sales activities by supporting Sales Director on sales calls, as neededProvide customer support utilizing product and fraud expertise during product launches and contract periodActive contributor to the team and during Sales / Ops Team meetingsIdentify opportunities for improved customer experiencePerform analysis on detection results to identify fraud patterns to increase detections and / or reduce false positivesProduce monthly ROI reporting for assigned customersContribute to retaining high standard of customer satisfaction by being responsive to customer facing teamsPerform Quality Assurance testing on company productsWork closely with U.S. office, Singapore and Dubai offices along with international customers, regularly communicating in English on calls and online. 

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