Admin/Customer Service Executive

Fadac Resources and Services - Our client, an indigenous company operating in the whole value chain of the LPG sector. We are recruiting to fill the position below:Job Title: Admin/Customer Service ExecutiveLocation: Marina, LagosResponsibilitiesDirect activities related to dispatching, routing and tracking the teamLiaising with clients, most commonly taking bookings over the telephone and responding to online bookingsTeam calendar and diary managementConducting investigations to verify and resolve customer complaintsPerform accounting tasks, including invoicing and budget trackingSchedule meetings and travel arrangements for senior members of the companyMinute taking of meetingsAssisting with promotional activitiesMystery shopping – assist management with detecting fraud and deceptionDelegating tasks while ensuring that all speed, service and quality guidelines are achieved.Quality control - Performing routine and random inspections of the jobs to assess the quality of work and make sure our standards and customer satisfaction levels are kept high.You will be responsible for liaising with clients regularly so you must be a clear and confident communicator with good call handling and interpersonal skills.Liaising and managing vendorsAble to complete complex administrative tasks with minimal supervisionFacilitating and supporting new staff training.Ad hoc duties as required to support the company and grow the brand. 

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