Account Manager – West Africa at MasterCard Nigeria

MasterCard Nigeria - We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.We are recruiting to fill the position below: Job Title: Account Manager - West AfricaLocation: Lagos, NigeriaPrimary ResponsibilitiesThe job holder will carry out responsibilities detailed below in the assigned location within West Africa marketsDeliver against sales targets for MasterCard products & services and net revenue targets from new and existing businessDesign specific strategies that deliver customized solutions for the business that drive profit, revenue growth and value creation for both MasterCard and the customerCollaborate with the account team and customer to establish and execute annual business plans and quarterly review sessions to establish, monitor and report progress against joint objectives that include business development, advertising, marketing and product management activitiesAssist with analysis of the customer's business through profitability modeling, financial forecasting and competitive analysisObtain or exceed assigned revenue quotaTo ensure delivery of the financial goals as stated in the multiple Business Agreements with these customersDeliver the best of MasterCard to these customers by leveraging local and regional resources to maximise development opportunities  and provide excellent customer serviceBe the responsible “face of MasterCard” to the Customer through high level interactions with key stakeholders such as, mid to senior bank executives and representatives of marketing and card vendors as well as third party processing companies.Major AccountabilitiesThis individual will take on a key customer relationship management role for our anchor tenant banks.  The person will need to be able to balance the need to have strategic conversations with senior clients, guide mid level executives on portfolio optimization and manage the resolution of a number of business and operational issues.In addition, the successful candidate may later take on CRM responsibilities for other banks in the West Africa markets.Other ResponsibilitiesManage the overall MasterCard / Customer relationships with financial institutions as stated above (“the Customer”), taking responsibility forUnderstanding the business drivers and payment priorities for the CustomerPreparing and executing against an Account Plan, that focuses on initiatives that will drive mutual growth for both organisationsDeveloping a Contact Management plan, to ensure active & relevant communication with executives from the Customer, as part of MasterCard’s overall Customer Relationship Management strategyIdentifying and developing new business opportunities, which could include new products and/or new technologyChair the very important MasterCard/Customer Joint Executive Steering Committee meeting, held quarterly to review key performance, priorities and projects.  Prepare Agenda and co-ordinate all presentations.Ensure the relationship with the Customer delivers on MasterCard’s financial goalsDevelop financial models based on estimated Customer gross dollar volumes to structure new deals and alliance agreements and ensure their approval by MasterCard FinanceStructure deals and alliance agreements with the Customer to support brand positioning and corporate objectives of achieving financial goals, increasing card gross dollar volume and card market shareNegotiate and agree the terms of these deals and alliance agreements with the Customer, with the support of the MasterCard Legal teamReview and track Customer Business Agreement contract commitments, including the timely submission and summation of all rebates & incentive payments.  Ensure these payments are communicated fully to senior management, track key MasterCard and Customer card metrics on a monthly and quarterly basis, and benchmark performance to other Customers in East & West Africa.  In instances of underperformance create plans to increase performance and / or highlight gaps for executive management attentionAnalyse the ‘Customer Operating Statement’ that records all MasterCard revenue and incentives relating to the Customer on a quarterly basis, comparing to plan and updating the forecast as necessary.  This responsibility extends to managing the MasterCard P&L relating to the CustomerAnalyse the Customer’s cards related business performance with respect to card gross dollar volume and card market share vs. Market dataDeliver the best of MasterCard to the Customer by leveraging local and regional resources to maximise development opportunities and provide excellent customer serviceActively engage and coordinate efforts with other Customer-facing MasterCard resources including Product Sales Specialists, Customer Marketing Specialists, MasterCard Advisors Account Specialists, Regional Implementation Support, Strategic Operations and processing resourcesEstablish market and Customer specific business development/marketing strategies to build the MasterCard brand via syndicated marketingProvide oversight for project plans developed by MasterCard in association with Customers.Communicate and consult with the customer regarding product and card industry knowledge.Ensure that all MasterCard corporate policies and procedures are followed.Contribute sense of positive enthusiasm to the Customer in all interactions  

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