Account Executive (AE) at ICT Beyond Borders

ICT Beyond Borders - Our client, the Aniwura Int'l Projects Limited is the parent company of A multidimensional E-commerce marketplace and a marketing platform, Headquartered in Ikota-Lekki, Lagos. The company aims to bring all businesses in Nigeria and Africa to trade on its platform with a target of 200,000 merchants Subscription from Delta State within the next 12 months.We are recruiting to fill the position of:Job Title: Account Executive (AE)Job Code: APDT-01AEsLocation: DeltaJob SummaryThe goal of this position is to retain customers participation by providing a personalized experience and by effectively promoting our products and marketing information to our subscribers.Job DescriptionAE (Account Executives) is responsible for managing and enhancing all aspects of Aniwura discount partnerships, and Government partnerships including orientation and integration, engagement and business development, communication and alignment with key stakeholders, analysis and reporting, performance optimization, account support, issue resolution, and business strategy development.The AE specialist will educate users about our products, services and offerings provided and actively seek opportunities to grow the relationship by recommending solutions that will help retain customers.An essential duty of this position is to place outbound calls, verify users information as recorded in our files and educate them on the details and materials available regarding our programs.AE's will be responsible for building a solid, ongoing and trusting relationship with assigned offices by utilizing their outside sales skills and strategically placing outbound calls to accounts.The AE will work cross functionality with the marketing team, product and operations team to ensure account expectations are met.ResponsibilitiesThe Account Executive role is a key role in a motivated team supporting the business growth of Aniwura products. The Account Executive will provide superior technical support for Aniwura Discount partners and serve as a subject matter expert on our API integration process and developer challenges.Should be able to make several calls on a daily basis with the capability to make at least 2000 outbound calls a month depends on our growth.Resolving advanced technical issues on behalf of partnersWill be executing process improvement initiatives, developing knowledge resources, and engaging with clientsActively engage with large companies / brands to bring them on board Aniwura and able to smartly Identify and secure new relationship with potentialsBuild solid trusting relationships with accounts to ensure growth and enlighten them on the tools we have provided to make them succeed.Act as primary point of contact for assigned accounts and new relationships by providing assistance and resolving issues promptly , do this by , investigate, troubleshoot to resolve account problems and issues promptlyCoach, inform and assist accounts while providing verbal and written education on all services and programs offeredPlanning and working with Vendors to grow their business on aniwura portal by focusing on assortment growth and optimizing pricing strategyProvide very high quality customer service experience with each interaction in order to achieve account retention and growthArrange and conduct business meetings and presentations for potential suppliers/ merchantsLiaise with other internal departments in order to help potential sellers on various queriesServe as a key point of contact between Aniwura its SME's and G2B users to promote Aniwura and the state, to also address all technical and API related to merchants/ partners questionsTo investigate and solve technical merchants/ partners questions and issuesScrutinize merchants/ partners catalogue, pricing, and fulfilment issues identified by cross-functional that may have been identified. Also, to be vigilant to identify issues that requires immediate resolve (including merchandising, pricing and operations) 

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