Vendor Promise Analyst at Jumia Nigeria

Jumia One is a one-stop shop app to fulfil your daily needs in a single click. In ONE place, you can now recharge your phone, pay your bills, order food or a cab, book a hotel or a flight, find your next house or car, shop for the widest assortment of products at affordable prices, read the best blogs, bet online, listen to radio…!Jumia One also provides a secure payment platform; JumiaPay, created by an international team that is bringing together their extensive knowledge and experience in global payments to make sending and receiving money easier, both for personal and commercial use. One currently operates in Nigeria & Egypt and is set to expand across Africa.We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:Job Title: Vendor Promise Analyst Location: Lagos Job type: Full TimeDepartment: OperationsResponsibilitiesThe Vendor Promise Analyst role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey.This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.This data-driven role calls for a rare combination of analytical thinking, communication design & interpersonal ability to manage relationships and projects with all teams across the organization.In particular you will:Analytics: Analysis of vendor centric key performance indicators and vendor NPS to ensure high quality vendor experiencesCommunication Design: Develop a clear brand messages in all communication pieces, designs and produce materials such as posters and handbillsProduct improvement. Proactively search for new vendor related features on the platform which could improve a seamless vendor experienceScalability and growth. Take on new opportunities like launching a new projectSupport. Manage day to day queue management issues arising from various departments across the firmDevelop and optimize processes: scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and growAuditing and monitoring of processes, queues, hubs and order placementInteracting with vendors via Email and Calls using working tools such Salesforce and Xcally to resolve issues ranging from Penalty Charges (Counterfeit, Forward and Reverse QC)Monitor and maintain quality and ensure accuracy and consistency of all Vendor Promise Materials 

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