KEY RESPONSIBILITIES·Welcome customers as they arrive into the banking hall with a warm and pleasant disposition.·Provide customers and visitors with useful information on banks products and services·Guide and manage customers seamlessly within the banking hall, ensuring TAT is achievedProvide support for security guards in queue management·Act as the "Quality Control Officer" with respect to ensuring that the branch is clean and well maintained.·Report all perceived negative/suspicious observations to the HBO/HCSU/Customer Care Unit forresolution.Support the customer service desk at all times, ensuring that customers are continually delighted.Any other function as may be assigned by the HBO/HCSU/ Customer Care Unit.Key Performance Indicators.·Customer feedback on customer experience·Timely rendition of weekly report.Good Communication skills· Good interpersonal skills· Basic knowledge on bank’s products and services.· Industry knowledge· Physical stamina· Tolerant· Positive attitudeKey Competency Requirements·Banks Products and services.

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