Vacancy for Product Implementation Specialist at Paystack

Paystack’s mission is to help merchants in Africa accept payments from anyone, anywhere in the world. We build a safe, convenient, and modern payment experience for many thousands of merchants and their customers.Our small and mighty team is proud of how much we’ve accomplished in two years. We’ve introduced a steady cadence of innovations into the Nigerian market, such as the ability for consumers to pay with only a bank account number. We process well over $2 million in transactions monthly. And our double digit growth has us processing even more every day.We believe that African merchants deserve the very best tools and services with which to grow their businesses. The highlight of our week is when one of our merchants sends us a message sharing how Paystack has transformed their company, and by extension, improved their lives as well as the lives of their employees. We care deeply and sincerely about doing well by our customers, and by our team.At Paystack, we believe that we will win by recruiting talented people and giving them the space, resources, and support to do the best work of their lives. We hire the most capable people, treat them with genuine respect, and give them the means to succeed.And we need your help! About the Product Implementation Specialist RoleYou’ll be at the forefront of Paystack’s critical Customer Success team, which is based in the Paystack office in Lagos, Nigeria.For many of Paystack’s customers, you’ll be the face of the company, and you’ll be their first point of call when they need help.You will:learn everything about how Paystack’s technology operates in order to be able to answer technical questions by clients of all skill levels who’re trying to integrate with Paystack. From business owners simply looking to get paid, to seasoned developers looking to build complex systems, you’ll help give them whatever support they need to achieve their goalsreply quickly to inbound requests via email, Skype, phone calls, and Slack to solve client problemsoccasionally develop custom plugins for certain clientscollaborate closely with the technical and product team to report bugs, recommend product enhancements, and generally keep the product team in the loop about how successfully real customers are using the productwrite and maintain developer documentation

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