To manage and administer computer networks, servers, End user support and related computing environment e.g. SERVERS including computer hardware, systems software, applications and all configurations. Businesses rely on a central information processing system to support efficient data management and communications. The IT Chief monitors and support the organization's operational requirements, researches strategies and technology solutions, and builds the most cost-effective and efficient system to achieve those goals and An Information Technology Chief is responsible for implementing and maintaining an organization's technology infrastructure.ResponsibilitiesIT SUPPORT:Five (5) Main duties per area of responsibility (Action – Function – Result)End user support on computer/network issues. Internet and intranet both LAN and Wireless administration and support, Computer hardware, systems software, applications and all configurations. Management of Conference Meeting Hardware Device and Application. E.g. Polycom, Blue Jeans and Zoom Application Diagnose hardware and software problems, Repair or replacement of defective components.Perform routine network startup and shutdown procedures, and maintain control records § Verify that peripherals are working properly. Network monitoringEnsures maximum issue resolutions in minimum time.Backup, replacement and repair of Hardware and software in case of system failure.Telephone Call Circle-CUG ManagementCONFIGURATIONS:Email configuration for staff Remote access for BIG Magic/Fullstep ERP communication Server’s configuration for proper functionalities Integration of network, servers and systems security General IT Configuration e.g. Server, network, phones printers, Desktop and laptops File systems application update and backup Terminal user account creation and New IT features implementations.TROUBLESHOOTING:Repairs of hardware and software infrastructure Daily and weekly diagnosis and replacement of defective component Providing solutions to networks problems that arises Troubleshoot network infrastructure for proper functionality Perform routine network startup and shutdown procedures, and maintain control records. Confer with network users about how to solve system problems. End user support on computer/network issues. Create file systems, Create backup and recovery policy, Monitor network communicationDiagnose hardware and software problems, and replace defective components.Perform data backups and disaster recovery operations.INSTALLATION:Computer Software and Hardware Installations Latest IT Technology Installations for end users, Servers and IT Infrastructure Update systems OS performance and installations Install and perform system repairs on hardware, software and peripheral equipment, following design and installation specifications Polycom setup and support for teleconference Hardware Installation, systems software, applications software, and all configurations.MAINTENANCE:Maintaining installed software and update for end user Maintaining records Of software licenses Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations User administration (setup and maintaining account).Refer major hardware or software problems or defective products to vendors or technicians for service. Train others in the proper use of hardware or software. Determine requirements for new systems or modifications.Enter commands and observe functionality of system to verify correct operations and detect errors Analyzes performance of the environment and provide recommendations for improvement.