Deputy Head of Sales and Marketing (HORECA)A manufacturing concern based in Lagos is desirous of securing the services of an experienced professional as a Deputy Head of Sales and Marketing. .Report FrequencySales & Expense Report: Daily, Business Performance Report: Monthly, Quarterly,Yearly. Marketing Strategy Report: Quarterly, Yearly. Business Analysis Report – (P&L / Gap / Trend Analysis): Quarterly, Yearly. Business Projections: Yearly, Quarterly.Role and Accountabilities: Customer Relationships: Implement customer commitments, Log/report and evaluate all customer complaints/issues, ensure timely and satisfactory resolution of all customer complaints/issues, implement a process which quickly/immediately surfaces and documents customer issues/complaintsInternal Business Processes: Ensure that all business and financial terms are agreed with the customer, documented and appropriately executed/signed-off. Set up and document business processes which assure our revenues and deliver customer satisfaction.