Vacancy for Client Service Officer at Ngcareers

The candidate will;Handle all incoming inquiries from clients/customersEffectively manage the feedback channels (email, phone, online chat)Resolve all complaints from users or refer to difficult issues to the appropriate quartersSupport the sales team in providing a list of inbound prospectsResponsibilitiesProvide client/user support services in an accurate and timely fashion.Maintain a high level of professionalism and competence in every client interaction.Analyze and resolve service issues promptly.Inform management about complex client issues and resolutions.Identify and develop new business opportunities with client contacts.Utilize effective problem solving and time management skills in client service operations.Maintaining client data and support the sales team with relevant inbound prospectsGiving technical support to clients/usersHandle administrative tasks including invoicing, monthly reconciliation of vendor/author/instructor payments

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