Job Title: Afters Sales Support LeadDepartment: OperationsJob SummaryAs the After Sales Support Manager, you are responsible for supervising all post-sales, post-implementation,customer follow-up, and general business plans to make sure clients are satisfied, that they actually enjoy SeamlessHR’s promise of good customer service on the products and services offered, and that sales improves. This role also involves assisting clients in resolving issues concerning products they purchased or services rendered to them by establishing and retaining contact with clients so that you can easily obtain customer feedback concerning the quality of SeamlessHR suite of products. You must establish good work relationship with clients to ensure increased patronage and revenue. You monitor details of contracts to inform clients of pending expiration date and assist them in processing contract renewals where needed. You are also involved in negotiation with clients on price and contract renewals to ensure details of contracts are established.As our ideal candidate, you should be upbeat and vibrant in language, tone and behavior. You should also have a good knowledge of the industry, In depth knowledge of SeamlessHR product suite, be detail-oriented, familiar with the start-up ecosystem, driven, articulate, and enjoy working with others in a fun and fast-paced environment. We are looking for a critical thinker, a creative problem solvers with a passion for innovation to join our team.