Vacancy at Total Health Trust Limited (THT) for Branch Agent (Medical)

Total Health Trust Limited (THT), Nigeria’s leading Health Maintenance Organization (HMO) was founded in 1997 and commenced operations in June 1998. Renowned by our stakeholders for our reliability, we have been connecting our members to healthcare providers since 1998. Our unrivalled 18 years industry track record has seen us build a formidable reputation in Nigeria and we remain the HMO of choice for over 300,000 members and over 500 corporate clients and government institutions.Total Health Trust Limited (THT) is recruiting to fill the position of: Job Title: Branch Agent (Medical)Location: KadunaJob DescriptionTo manage specific cases in the branch in order to get the best outcomeTo facilitate the process of pre-authorisations and authorisations between the provider and the scheme and to give feedback to the relevant party concernedTo facilitate the investigation of potential fraudulent claims within the specific branch and provide feedback to the Branch managerHospital visits regarding specific branch casesTo provide services in the accreditation and re-accreditation of branch providers to ensure that provider facilities and services are up to standard as per the agreed standards using a standardized checklistTo adhere to and live the organizational valuesTo facilitate resolution of all queries from providers and members within the branch on specific cases and within the agreed SLAFollowing Head Office approval, to ensure a successful provider forum is held as stipulatedTo ensure provider education is done and ensure product knowledge and processes are understood towards seamless service delivery to enrollees 

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