Vacancy at MTN Nigeria: Application Support Engineer (Financial Systems)

MTN Nigeria is the leading telecommunications company in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.We are recruiting to fill the position below:Core purpose of the JobResponsible for the implementation of new applications, maintenance, support and upgrades to existing applications. Investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches. Job SummaryTranslating revenue growth formula & objectives into results Adhere to all IS Policies and Standards.Setup and execute technical test plans for application change, new deployment and upgrades.Keep all application documentation updated at all times.Construct a proactive maintenance cycle per application.Effective reporting on application behavior and performanceApplication monitoringDaily, weekly and monthly Reconciliations of data between systemsComply with the user support SLA (quick turnaround times on logged calls).Ensure quick resolution of all customer issues.Escalate to and engage vendors as necessary to effectively support the applications.Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Foster active collaboration and relationships with employees across all levels and divisions. Job ConditionsNormal MTNN working conditions.May be required to work extended hours Note: Multiple applications are not allowed.

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