Ticketing and Reservation Officer at iCarryGo.com Limited

 ICarrygo.com - Our client, a leading and reputable Online Travel Agency with presence in Abuja and kaduna, is urgently in need to fill the position below:Job Title: Ticketing and Reservation OfficerJob Description / ResponsibilitiesWe need candidates with experience in booking, ticketing, reservation and customer care services.The officer will handle ticketing and reservation for the company and will also interface with customers in addressing their issues, inquiries and relaying timely information to clients.The ticketing and reservation officer will be reporting to Operations manager.Receives calls from online customers and dealing with customer related issues and queriesEnsures proper flight reservation, hotels and cars, and issue ticket and voucher where necessaryEnsures effective and efficient intra and interpersonal communication with the customersEducates and enlightens customer on the new and existing products of the companyEnsures adequate solution to customers on any difficulty encounter why booking ticket on their ownPrepares and forwards daily sales report to the account department at every close of business.Ensures proper balancing of every online transaction, off-line transaction, walk-in customer on daily basis and present it to account department for reviewProvides a simple income and expenditure of the company at the end of every monthFollows up on every prospects and pending transaction on a daily basisInforms travel agents in other locations of space reserved or availableTelephones customer or ticket agent to advise on changes with travel conveyance or to confirm reservation.Assigns specified space to customers and maintains computerized inventory of passenger space available.Determines whether space is available on travel dates requested by customer.Handles customer inquiries with the ability to convert inquiries into salePerforms other job functions as it will be assigned by your supervisor.SkillsProblem- solving skills.Good customer service skillsInterpersonal skillsVery hospitable and courteousAbility to handle customers' grievances without loosing the customers.Willingness to work with a strong drive.Ability to multi task with a strong drive for result.Good written and communication skills.Must be able to handle pressure and work with less supervision.Strong persuasion and negotiation skills 

Apply at https://ngcareers.com/job/2017-03/ticketing-and-reservation-officer-at-icarrygo-com-limited-190/