Technical Support Officer at Ibadan Electricity Distribution Company (IBEDC) Plc

Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.We are recruiting to fill the vacant positions below:Job Title: Technical Support OfficerLocation: IbadanJob Description To ensure the smooth running of computer systems, applications and services across the organisationResponsibilities Installs and configures computer hardware operating systems and applicationsMonitors and maintains computer systems and networksFollows written instructions to repair a fault or set up a system;Supports the roll-out of new applications - tests and evaluates new technologyConducts electrical safety checks on computer equipmentPerforms hands-on fixes at the desktop level; including installing and upgrading software, creating file back-ups, configuring systems and applications, replacing parts as required, etc.Helps staff or clients to help set up systems or resolve issuesMaintains proper records including procedural documentation, relevant performance reports; managing stocks of equipment, consumables and other supplies, maintaining records of software licenses, etc.Troubleshoots system and network problems and diagnoses/solves hardware or software faultsReports incidents and problems (as required) to the Service Desk for escalation to appropriately skilled/ experienced support staffSets up new users' accounts and profiles and deals with password issuesEstablishes good working relationships with customers and other professionals, e.g., software developersIT Policy Implementation

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