Technical Support Analyst at Ekovolt Telco Limited

Ekovolt is an enterprise technology services company empowering businesses online by providing affordable and reliable connectivity, together with local cloud and work productivity solutions.We are recruiting to fill the position below:Job Title: Technical Support AnalystLocation: Yaba Ln, LagosJob Type: Full-timeJob DescriptionInterface with customers via inbound or outbound calls, email, chat and social tools for resolving routine problems with service.Identify, troubleshoot, diagnose and clarify customer issues, and confirm understanding of requirements or problem.Troubleshoot customer issues related to internet broadband, modem, router etc.Maintains call records/logs and resolution detail utilizing case management solution, Remedy.Able to effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.Create/update help tickets to document customer interactions.Escalate complex support issues to higher level supervisors/manager.Provide information about product specifications.Interact with other internal departments to resolve customer issues.Resolve customer issues by changing channels

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