Technical Helpdesk Engineer (Inshop Technical Support) at Lorache Group

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.Lorache works cut across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc. Basically, we develop integrated sales and marketing strategies focused around the point of purchase. We also devise transformational strategies through organization design, process definition, and commercial ability development.We are recruiting to fill the position below:Job Title: Technical Helpdesk Engineer (Inshop Technical Support)Location: Lagos Major DeliverablesFirst line contact, providing technical assistance to all walk-in customer at ShopsAssist in after sales device setup, installation, and configuration processes for new subscribers 3] Create a positive customer experienceAssist / guide customers to handle different hardware and software application as required 5] Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices 6] Liaise with device & terminals unit, for all hardware errors & related replacement casesDocument help desk tickets/resolutions, and maintain defective device inventory list for shop 8] Recognize areas & forward plans for internal improvement to the Territory Sales ManagerFunction/DomainCustomer Service/Technical Support GroupReporting to Direct - Supervisor Technical Support Group; Functional, HODPlace of Posting: Nigeria 

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