Team Lead, Employer Management at ARM Life Plc

ARM Life is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities.We are recruiting to fill the position below:Job Title: Team Lead, Employer ManagementLocation: NigeriaJob SummaryTo directly manage the employer management team within the relationship management team.Focus will be on operational efficiency, innovative thinking, database management and building a trusting and deeper knowledge with a view to deepening our relationship.This will be geared towards increasing our share of clients’ wallet and building a large referral network.Principal Duties and ResponsibilitiesSupervise and coordinate the employer management team effectively with a view to deepening our relationship.Develop and champion strategies to deepen relationships with employers and Pension Desk Officers based on their peculiar segments and behavioral patterns. Manage relationships with Employers by providing quality engagements and ensuring a seamless contributions remittance and collection process.Develop strategies (based on a thorough understanding of pension industry and developing trends) to grow the business and maintain the company’s leading position in the industry. Drive over-arching customer retention vision and strategy.Manage communication with employers and the develop an employer engagement strategy. These initiatives are including, but not limited to segmentation, campaign development and management.Continuous monitoring of developments in the macro-economic environment in general and in the financial service sector with a view to taking advantage of the emerging opportunities and minimize the potential threats to our business e.g. changes in clients’ needs and values, competitor activities, regulatory changesManage systems & budget with active involvement in preparation of financial year budget and development & implementation of strategiesRegular communication with team members to keep them updated on business activities and topical issues with a view to resolving problems relating to client relations and marketing that may rise from time to time.Creation of a SMART referral structure for the Employer management team.Generation of new and creative ideas for new engagement strategies, to broaden the range of pensions management services available to existing and potential clientsContinuous update of skills (financial management, data analytics, relationship management and communication) through self-study, financial journals/magazines, internet, and formal training programmesMaintaining a professional outlook and conduct always to project a positive image for ARMAny duties or responsibility that may be assigned by the SupervisorOther RequirementsDaily Activities:Managing existing client relationshipsSourcing new businesses from referrals and increasing existing businessReviewing clients' profiles in a bid to create value adding initiatives.Working closely with other units to ensure employer and clients expectations are met

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