Team Lead, Agent Network Development

 First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.We are recruiting to fill the vacant position below:Job Title: Team Lead, Agent Network Development Ref No: 1900001vLocation: LagosOrganization: DMD DirectorateSchedule: RegularJob Type: Full-timeJob Objective(s)To deepen the coverage and visibility of the Agent NetworkIdentify, establish, and manage required partnerships (internal and external) to promote network growth as well as product/ servicee offeringsDrive knowledge management across the value chain – Agents and Branch TeamDuties & ResponsibilitiesDesign and execute strategies for growing and sustaining a vibrant Agent networkProvide oversight to team activities related to Network Development, Partnerships, Awareness and MarketingDevelop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)Develop and maintain standard operating procedure manuals for all activities related to Agent Network DevelopmentCollaborate with SBU Heads (Line Executives, Group Heads, Business Development Managers) to define and implement tactical strategies to drive business performanceMonitor and respond to Competitor offerings and trendsSupport Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic PartnersMonitor and render periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive managementCollaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risksDesign and implement strategic marketing initiatives to drive network growth and visibilityDesign and execute product promotion campaigns for AgentsEngage M&CC on the design / production of Agent branding collaterals and marketing merchandiseCommunication management across the Agent NetworkChallenges: N/APlanning: NoneExpenditure Budget:Key financial/statistical measures of your organizational unitIncome that your team generates (if any): Transaction fees from billable transactionsFee Income: Transaction fees from billable transactionsNet Interest Income: N/AOther Income: N/AKey Performance Indicators:Agent Network BasePercentage of active AgentsTransaction volumes (count), and Total net revenue (Group & Business Unit)Customer (Internal & External) Satisfaction Index 

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