Solar Technical Specialist at Zola Electric

Zola Electric is the world’s first massively scalable off-grid electric company. It exists to provide affordable and reliable energy to communities that currently lack such power. The company utilizes distributed renewable energy to sell power as a service to customers who suffer from an expensive grid, an unreliable grid, or have no electrical grid access at all. We provide 24/7 clean energy to anyone, anywhere. Our aim is to deliver a complete technical, operational and financial model that makes incredibly high quality renewable electrical services affordable to millions of homes.We are recruiting to fill the position below: Job Title: Solar Technical SpecialistLocation: Lagos NigeriaPositionThe Solar Technical Specialist role is a cross functional, technical role to assist in the creation of new solar products and features from ideation to launch.A skilled engineer to help install, test and document findings for new hardware prototypes that explore future technologies & user experiences.This role is primarily responsible for managing on the ground initiatives within the product pipeline, including identifying market and customer needs, developing and running prototype experiments, testing new products in market, documenting findings,  and supporting Pan-African new product roll-out.ResponsibilitiesIn more detail responsibilities cover:Lead product field testing, including coordinating product installations, collecting data logs, analyzing and consolidating customer feedbackEnsure on-site safety for team members and customersDevelop and document product technical requirements based on field surveys, customer insights and direct observationCoordinate with field engineering teams and product development teams to commission solar installations, and conduct basic troubleshooting.User testing & customer insight gatheringDevelop a deep technical and market-based expertise on our core and future productsEmploy human-centered design techniques while conducting research to identify customer needs and market opportunitiesMonitor and report on products’ quality, adoption, and user reactions throughout the product life-cycleDefine market requirements, test new concepts, and facilitating the introduction of new products to marketAssist technical hardware developers with customer insights, field trial support and collaboration with commercial teamsDrive continuous improvement and ongoing innovation throughout the product lifecycleAct as a coordinating point of contact between departments that delivers well-positioned products to the marketDevelop analysis tools for building the internal business case for new products and offeringsManage various projects from start-to-finish as the project lead including planning, budget, contract development, customer outreach, etc.Design, plan, and execute pilots for learning, iterating, and introducing new products and customer offerings across multiple African marketsAct as the primary interface with customers during product trials and testing maintaining a positive relationship and prioritizing customer satisfactionCollect inputs, update and report findings to cross functional groups and company leadershipIdentify, vet and negotiate contracts with local agencies for solar installations, marketing testing, etc. 

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