Software Implementation Analyst at Insidify (SeamlessHR)

Insidify (SeamlessHR) is a fast-growing HR Technology software company providing solutions in Recruitment Management, Learning Management and HRIS/HRMS- as single solutions or a suite of solutions named SeamlessHR, where a unified workforce application encompassing Applicant Tracking System, Online Testing, Online Learning, HRIS, Employee Self Service, New Hire Onboarding, Payroll, Time and Attendance, Talent Management, Performance Appraisals, and more are all in one system. We currently serve over several clients in Nigeria and other African countries. We are recruiting to fill the position below:Job Title: Software Implementation AnalystLocation: LagosDepartment: Business OperationsSpecialization: Data Entry/Statistics/Analysis,Database Administration,Project/Programme ManagementReports to: The Software Implementation Manager.Job SummaryThis role acts as a bridge between our software developers, internal teams and our clientsUnder the supervision of the Implementation Manager, you support and act to ensure that deployments of new software applications or upgrades are planned and carried out accuratelyYou determine whether our products inter-operate with clients’ existing systems and make plan for customization or integration of work where necessaryYou at all times assist in all other activities throughout the implementation cycle.As our ideal candidate, you should have thorough knowledge of our industry,  In-depth knowledge of SeamlessHR diverse business functions and products, be detail-oriented, familiar with the start-up ecosystem, driven, articulate, and enjoy working with others in a fun and fast-paced environmentWe are looking for creative problem solvers with a passion for innovation to join our team.Essential Functions/ResponsibilitiesProvide implementation and consulting services to clients. Responsible for optimal client setup and training while maintaining a high level of customer satisfactionAct as liaison between the clients’ success team and our internal product development team.Collaborate with clients to build out and combine data set iterations that support the implementation roadmap and help to manage client expectations by supporting data organization processesAnalyze client’s existing process/solution prior to installation and consult with client to map current systems with SeamlessHR featuresCoordinate pre-installation data gathering and analysis for new and ongoing projectsAssist in pre-sales product demonstrations and provide assistance in scoping projects or developing proposals, where necessaryOwn and manage assigned projects and tasks to completion with minimal oversightConsult with client to define parameters within the software application, execute set iterations to achieve key project dates and to ensure business goals, unique resources and measures of success are metCommunicate the client’s needs/expectations for appropriate actions and recommend appropriate solutionsContribute to design for all workflow, note procedures and perform integrated/functionality tests on all implementation processesDevelop and maintain project documentation such as project plans, Gantt charts, punch lists, configuration guides, etcCoordinate Standard of Operations -SOP (Implementation Plan) developmentRecommend appropriate additional solutions and prepare proposals for sameCoordinate with clients to provide training to clients’ staff and required users of the productsWork with client and Product Management to define business goals and requirements, guide product expectations, and communicate prioritized needs to development teamAnticipate and mitigate risk associated with migrating and conversion of client’s data factors that exceed timelines on behalf of client and product teams, escalating to leadership when necessaryBecome a subject-matter expert on SeamlessHR’s suite of HR products and our implementation methodologyFind opportunities to position other service offerings alwaysPerform other duties as assigned

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