Shuwa Arabic Community Team Leader at Translators without Borders (TWB)

Translators without Borders is a unique non-profit organization that helps humanitarian organizations communicate more effectively with vulnerable populations in the right languages. TWB created the first translation and language program specifically for crisis response and is now deploying that program in northeast Nigeria.We are recruiting to fill the position below: Job Title: Shuwa Arabic Community Team LeaderLocation: Maiduguri, BornoContract length: initially 4 months, with the possibility of extensionHours: 80%Travel: some travel in north-east Nigeria and between Maiduguri and Abuja/LagosBackgroundTWB conducted an initial assessment of language support needs in the humanitarian response in north-east Nigeria in July 2017. This found very significant levels of need: in a context where people affected by the conflict and food crisis speak dozens of first languages, humanitarian communication is overwhelmingly in English and Shuwa Arabic. Organizations lack basic information about the languages spoken and understood by affected people, and struggle to hire either language professionals or national staff and volunteers with the right language skills. So far TWB has developed a protection glossary app, conducted comprehension testing with IDPs, worked with partners on collecting and mapping language data, and carried out training on the basics of interpreting.The next step is to prepare the groundwork for setting up a full program of activities in support of affected people and the humanitarian community working with them. This entails developing a community of volunteer translators for relevant languages of north-east Nigeria, identifying skills development needs and carrying out initial training, and leading and coordinating translation and terminology development activities in support of and in liaison with humanitarian organizations.The RoleThe Shuwa Arabic Community Team Leader will lead on recruiting, capacity building, and managing a community of translators in Shuwa Arabic, from among qualified translators and suitably skilled bilinguals in Nigeria and the wider region.The role will identify capacity building needs and coordinate training and support measures to respond to them.The post-holder will be responsible for delivering high-quality Shuwa Arabic language translation, terminology development, and training services to humanitarian organizations in north-east Nigeria and will provide research, administrative and logistical support to other TWB activities as needed.ResponsibilitiesRecruitment and management of the Shuwa Arabic language team:Research and report on the existing capacity of professional language service providers (LSPs) for Shuwa Arabic in north-eastern Nigeria, identifying their training and support needsRecruit a team of qualified translators and suitably skilled bilinguals for training and recruitment into a TWB community of translators (posting vacancies, shortlisting, interviewing, reaching out to universities, LSPs, community groups)Test Shuwa Arabic applicant translators to ensure high-quality applicants are selectedTrain and coach new Shuwa Arabic translators to improve their skills and ensure they know how to use TWB translation platforms and glossariesManage and support the Shuwa Arabic language the pool of translators to encourage exchanges of experience, sharing of learning, mutual support and a sense of belonging to a TWB teamManage the volunteer and translator incentive program in collaboration with the Crisis Response Translations Project ManagerManagement of translation and language services:Liaise between partner organizations, Shuwa Arabic translators and TWB’s wider translation team to take full responsibility for delivering high-quality translations on timeLead for Shuwa Arabic in the provision of multilingual terminology support to humanitarian partner organizations, including terminology harvesting, collaborative development of sectoral terminology in relevant languages, and support to field testingWorking with the CD, coordinate training activities, including liaising with partner organizations on needs, timings and venue; identifying suitable trainers with the right skills and languages; collecting evaluation forms; and maintaining a register of trained Shuwa Arabic translators and interpretersSupport TWB in the implementation of field activities, including comprehension studies, needs assessments and wider research on languageWorking with the Crisis Translation Manager, make sure that alternative workflows are in place and available to members of the Shuwa Arabic translator pool who cannot access and/or use TWB’s web-based translation platformResearch, contribute to and/or write language factsheets guides, dos and don’ts, etc.Participate in research and monitoring, evaluation and learning activitiesTest interpreters to assess language competency levelsIdentify needs for new translation technology tools and assist with the development and roll-out of new tools as they emerge (including online testing modules and audio translation)Support a peer network of interpreters and translators in north-east NigeriaOther activities:Provide administrative and logistical support to TWB’s activities in Nigeria as neededSupport TWB in scaling up operations in Nigeria, particularly with recruiting other language team leadersAttend occasional meetings of humanitarian organizations to relay TWB messaging and report on discussions or decisions, as directed by the Humanitarian Program Manager/Country DirectorProduce regular reportsAny other duty as requiredReporting lines: The post holder will be reporting to the Crisis Response Translations Project Manager.

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