Service Operations Associate at CARS45 Limited

CARS45 Limited - We are Nigeria's largest car buying service with the goal of helping hundreds of customers to sell their cars.At Cars45 our passion is to build the infrastructure for commerce that allows sellers and buyers of Nigerian used Cars to exchange value quickly, cheaply and with unhindered access to independent relevant information required for decision making. We now have inspection centres at strategic locations to make it easy for our dear customers to sell their cars.We are recruiting to fill the position below:Job Title: Service Operations AssociateLocation: LagosJob Type: Full TimeJob SummaryThe Service Operations Associate is responsible for standardization and uniformity across all storage locations. He/she would enforce, maintain and ensure that a location is delivering the agreed quality of service – time management, aesthetics and service delivery of the Carsbazr chain of storage locations.The Service Operations Associate objectively measures and drives the sole intent of the unit – “delivering world-class retail experience” at the varied storage locations; location standard operations process adherence, resumption, customer interactions, vehicle merchandising, inventory management etc.He/she would report directly to Head of Retail and Storage as well as interface with various stakeholders within the business.Essential Job FunctionsEnforce adherence to standard operations processes; resumption, stand-up meetings, drills, vehicle condition etc.Enforce, maintain and manage the quality service level across all storage locations.Interact and mediate with involved departments affecting quality of service delivered at all storage locations.Train and review weekly with Lot Managers, Asset Officer on service quality areas losing value.Conduct, analyze and prepare Dealer/End-User survey initiatives for improving service quality.Quick to spot out trends, deviations and recommend solutions.Objectively report service quality breaches across all storage locations.Effectively contribute to building a world-class retail experience across our locationsProvide daily/weekly report to Head of Retail and Storage on assigned tasks.Ensure all data reports are effectively updated – vehicle receipt and release, internal transits and all compulsory updates on the enterprise solution.All other assigned tasks as required by the unit head 

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