Service Delivery Analyst  at e.Stream Networks Limited

e.Stream Networks Limited, is a provider of broadband network infrastructure and connectivity solutions. We are dedicated in providing various services for commercial and public enterprise regardless of their size using Fiber, Satellite Technology and Radio Communication System.We are recruiting to fill the position below:Job Title: Service Delivery Analyst Location: Lagos Job PurposeService Delivery Analyst is responsible for planning and coordinating and the delivery of services to customers in line with eStream processes and Standard Operating Procedures.The incumbent is expected to develop realistic project schedule, and ensure timely and accurate communication to all stakeholders with the ultimate aim of satisfying clients’ requirementsDuties and ResponsibilitiesStrategic Insight and Integration:Achievement of project objectivesResponsible for ensuring and confirming that newly deployed services are done in line with Standard Operating Procedures.Technical / Analysis and Problem SolvingCoordinates project activities of and external vendors in order to ensure services delivered consistently meet customers’ expectation.Measure progress of work against weekly target and deliverablesEnsures the delivery of services to customers within the agreed timeline.Responsible for ensuring effective quality control processes are in place to monitor services delivered to customers.Provide accurate documentation of services delivered to customers on the CRM.Leadership:Provide leadership for subordinates and promote discretional behaviours among team members.Contribute in creating and driving a vision for the unit in line with corporate goals.Lead and motivate team members - encouraging them to deliver quality resultsInterpersonal, Relationship Management & Collaboration:Liaise with internal stakeholders and 3rd party vendors to deliver projects.Promote customer service and track timelines for delivery of services to customers.Provide coaching and mentoring for team members.Communication:Deliver periodic and regular reports to stakeholders on service delivery activities, challenges and resultsShare/communicate departmental goals, expectations, performance standards and results with employeesSeek and provide useful feedback to stakeholdersGenerate and submit periodic report on service delivery issues to management for informed decisionCustomer Focus:Ensure delivered services meet customer’s requirement.Provide platforms to receive customers’ feedbackEnsure prompt delivery of services to customers. 

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