Senior Manager-Field Control & Network Services at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East.  Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.We are recruiting to fill the position below:Job Title: Senior Manager-Field Control & Network ServicesLocation: Lagos, NigeriaReports To: Director, Business Decision SupportJob SummaryThe Field Engineer will carry out maintenance of sites and all passive equipment on sites as per plan and procedures.ResponsibilitiesProvide leadership and direction to Senior Technical Audit Experts (STAEs) and Technical Audit Experts (TAEs) with regards to routine and non-routine schedules, report evaluation/ analysis, policies, processes, and work procedures.Provide second line expert support and interventions  to Network operations field teams to drive down repetitive failuresEnsure execution of technical audits on operational sites to identify, report, and resolve active and passive faults.Drive network performance improvement in collaboration with Network Operations, key customers, and customers’ active infrastructure vendors.Develop roadmap and long-term plan for the team – site audit, territorial uplift, and network performance.Manage report evaluations and analyses on all audited/ retrofitted sites within the IHS portfolio.Trigger schedules for diesel allocation review across affected sites to eliminate waste.Promote and role-model compliance with IHS policies and procedures within the STAE & TAE workforce.Ensure optimal performance of all human and material resources to reinforce customer trust and revenue assurance.Manage customers’ engagement partners to build and sustain active collaboration and service excellence.Ensures continuous improvement of processes and procedures to foster efficiency and optimal service delivery to customers.Develop and sustain a knowledge transfer program within the team.Lead continuous search for improved alternatives to boost service delivery and efficiency to customers, including proper load dimensioning/ authentication per customer.Design and execute special projects for performance improvement initiatives.Ensure prompt project deliverables within the Project team workforce for service improvement initiatives and interventions.Team Development & Leadership:Ensure proficient resource planning and optimization within the unit.Identify training needs of STAEs and TAEs to foster effectiveness and efficiency.Evaluate and appraise performance of STAEs and TAEsManage all issues related to second-level site performance.Develop and guide implementation of the unit’s strategies.Active collaboration and partnership with customers assigned technical teamsGeneral Duties:Promote communication between colleagues for the benefit of information flow and to curb any problems that arise.Prepare and submit reports as required to line Director.Establish and maintain effective and collaborative work relationships with all Heads of Department (HODs) within IHS portfolio.Provide inputs for budgeting and control.Manage issues that may interfere with completion of projects and tasks allocated to the team, including but not limited to: communal unrest, security and movement restrictions, crime-vandalism & theft, regulatory concerns, strike actions, and fraud.Perform other duties as assigned by line Director. 

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