Segment Analyst at MTN Nigeria

MTN is the largest provider of mobile network access and ICT solutions in Nigeria, connecting whole communities with each other and with the rest of the world.In 2001, MTN Nigeria was one of the first telecom operators to receive a GSM licence from the Federal government. Since then, we have led the growth in the voice market and today, we offer an integrated suite of communications products/services, including mobile voice and data, digital and mobile financial services as well as enterprise services to SMEs, public sector and corporate clients.At the heart of our company’s operations are a diverse group of committed men and women, who enjoy a work experience and culture that is challenging, dynamic and rewarding, guided by our core values of Leadership, Innovation, Integrity, Relationship and a Can-Do attitude.We were the first Nigerian company to be certified as an Investors In People (IiP) Gold company, which speaks to the depth and impact of our people management practices. It is also a reflection of our commitment to making MTN a Great Place to Work for our employees.With over 60 million customers, MTN is also the largest subsidiary of the MTN Group, a global brand spread across 22 countries in Africa, Asia and the Middle East.Division: CEO’s/Mobile Financial ServicesCore purpose of the JobTo drive Customer adoption, usage, Retention for mobile financial services and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to MFS Segment Management. Job SummaryEvaluate performance measured against the following areas:Number of  MFS transactions performed by customersIdentify a new opportunity/enhancementDevelop and secure approvals for concept notes to feed into  Product DevelopmentPost Go- to- Market intelligence gathering and insightCustomer Lifecycle management.Collect, analyze and interpret a wide variety of MFS data and develop weekly /monthly reports in preparation for business review meetings.Engage the regions to follow up on implementation of MFS Initiatives.Provide and maintain a strong and reliable database to facilitate tracking and improvement of MFS services and providing information enabling business decisions to be made.Prepare monthly, quarterly and year to date (YTD) measurement reports.Provide functional support to Segment Manager, Mass MarketReport and analyze MFS Activations, Customer Retention /Churn trends and activity plans.Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information receivedAnalyze relevant best practices and provide recommendations to Segment Manager, Mass Market.Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Foster active collaboration and relationships with employees across all levels and divisions. Job ConditionsNormal MTNN working conditions.May be required to work extended hoursOpen plan office Note: Multiple applications are not allowed.

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