Retail Sales Associate at Stresert Services Limited

Stresert Services Limited - Our client is one of the leading fashion outfits in Nigeria with cutting edge trends and global appeal styles with clients ranging from popular international personalities and models all over the world.Due to recent expansion, there is the need to hire a qualified candidate to join the highly motivated professionals in the organization, to fill the position below:Job Title: Retail Sales Associate (Fashion Industry)Location: LagosJob DescriptionWe are seeking a result-driven professional with outstanding selling skills to join our team as Retail Sales Associate.The person in this position will be responsible for all sales job duties, from generating leads to closing sales.The Retail Sales Associate’s responsibilities will include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions.This person should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.Stay up-to-date with product features and maintain our showroom’s visual appearance in high standards.Ultimately, you will ensure to achieve excellent customer service while consistently meeting the showroom’s sales targets.This is a rewarding opportunity in an environment that supports success.Key Elements of the RoleReport to the Head, SalesAct as the first port of call while welcoming customers to the showroom and answer their queries“Go the extra mile” to drive salesBe in constant communication with prospective customers via cold calls, warm calls, networking events and the use of social media with the goal of generating salesUtilize existing customer and resources to network and build customer referrals o Ensure high levels of customer satisfaction through excellent sales serviceAssess customers’ needs and provide assistance and information on product featuresFollow and achieve department’s sales targets on a monthly, quarterly and yearly basisMaintain in-stock and presentable condition assigned areas o Actively seek out customers in showroomRemain knowledgeable on products offered and discuss available options o Process POS (point of sale) purchasesCross sell products and handle returns of merchandiseTeam up with other departments to ensure proper customer serviceBuild productive trust relationships with customersComply with inventory control proceduresSuggest ways to improve sales (e.g. planning marketing activities, changing the showroom’s design)Liaise with customers and in house design/development teams in order to develop seasonal rangesProviding customers with accurate and timely sampling, costing, lead-time and delivery Information as needed working with the head office production teamIdentify potential new customers/markets in association with Head of Design and Product Development to develop businessIdentify key trends in association with Design and Production teams 

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