Regional Operations Manager – West at Accion Microfinance Bank Limited

Accion Microfinance Bank Limited - Established in 2006, began operations in May 2007 on license from the Central Bank of Nigeria. Our management team comprises seasoned and distinguished professionals from diverse backgrounds complemented by the expertise of our technical partners, ACCION International. At Accion Microfinance Bank our core values, business philosophy and methodology distinguish us as one of the leading microfinance banks in Nigeria.We are recruiting to fill the position below: Job Title: Regional Operations Manager - WestLocation: NigeriaReports to: Chief Operations OfficerSummary/ObjectiveTo supervise the operational activities of the assigned branches in order to achieve efficient, productive and profitable portfolio in support of the Accion Mfb business strategy.ResponsibilitiesThe responsibilities of this role include:Train and supervise the branch operations staff so that they follow the internal processes and procedures in order that the bank has an efficient and effective workforce.Develops, implements and updates policies, procedures, standards & processes for the unit.Ensures adherence to defined operations policies within the Bank.Coordinate with the IT department to ensure continuous availability and effectiveness of business applications and technology infrastructure required for the Bank’s operations to run smoothly.Provides effective and efficient report of the operations activities, portfolio status at the branches to management for analysis and decision making.Ensure that the branch maintain up to date accurate records and generates necessary report on time.Support the handling of customers’ complaints according to the different levels of authorization.Review audit reports of all assigned branches and ensure rate of error are minimal while all audit issues are promptly resolved.Develop training manuals to train staff under his/her supervision on prevalent audit matters/issues to curtail recurrence.Review operational risk of the bank so as to comply with internal and external regulationsCo-ordinates and manages the activities of the head office/regional office operations operation staff.Supervise other regional staff assigned.Participate in branch expansion, brand management and business development activities in the region.Carry out any other ad hoc jobs assigned from time to time..

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