Programme Associate (mVAM) SSA 6 at The United Nations World Food Programme

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. We are recruiting to fill the position below:Job Title: Programme Associate (mVAM) SSA 6 Requisition # 56741Location: Maiduguri Key Acountabilites (not all-inclusive)Under overall supervision of the VAM Officer, the Programme Associate shall perform the following duties:Support on Communication with Beneficiaries/affection Population:Responsible for piloting and maintaining various 2 way communications tools such as IVR, Free Basics, and Chat bot.Communicate with different units to discuss what information to share with affected population, feasibility of sharing, what tools to use.Lead outreach activities with IDP communities. Carry out weekly visits to communities to sensitize affected population on WFP information sharing tools. Conduct troubleshooting and facilitate focus group discussions to get feedback.Support the roll out of Free Basics website. Maintain the website and upload data using the CMS of the Free Basics website in both English and other local languages.Support beta-testing, roll out, and maintenance of WFP chat bot application. Compile requirements, provide feedback to the technical team in Rome.Maintain and monitor WFP chat bot Facebook page.Maintain and update Interactive Voice Response (IVR) communications system in close interactions with M&E and IT.Advertise and promote diverse 2 way communication tools such as IVR, Free Basics, and Chat bot to increase the reach.Review content of outreach messages for appropriateness in the local context. Help translate messages from English into the local dialect.Liaise with government, UN and NGO representatives working in the same communities and promote coordination.Liaise with local IT service providers and hardware providers to ensure project materials are available on a timely basis.Submit monthly progress reports detailing achievements against milestones. Document learning about the project.Ensure standard operating procedures are adhered to, with specific reference to terms of protection, data security and privacy.Perform other related duties as required.Phone Call Surveys:Conduct weekly/bi-weekly phone surveys to nutrition facilities to collect information such as weekly admissions to nutrition programmes.Maintain a register of survey respondents, identified by phone number.Carry out data entry under the supervision of the nutrition officer.Submit timely and clean data to the nutrition officer for analysis, using the format providedPerform other related duties as required.4Ps Core Organisational Capabilities Purpose:Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.People:Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.Create an inclusive culture: Facilitates team building activities to build rapport in own unit.Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.Performance:Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.Partnership:Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfil the needs of internal and external partners.Functional Capabilities Capability Name:Programme Lifecycle & Food Assistance.Description of the behaviour expected for the proficiency level:Demonstrates ability to identify key variables and contextual factors that affect food assistance problems and programmes throughout the lifecycle to inform quality programme design or re-design.Capability Name:Transfer Modalities (Food, Cash, Vouchers)Description of the behaviour expected for the proficiency level:Demonstrates ability to implement, under guidance, food assistance programmes deploying the full range of transfer modalities with an understanding of basic principles guiding modality selection and implementation.Capability Name:Broad Knowledge of Specialized AreasDescription of the behaviour expected for the proficiency level:Understands basic technical concepts and data and their relevance to food assistance programmes.Capability Name:Emergency ProgrammingDescription of the behaviour expected for the proficiency level:Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.Capability Name:Strategic Policy Engagement w/GovernmentDescription of the behaviour expected for the proficiency level:Understands and applies basic principles of engagement with government counterparts at the national or local level. 

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