Product Manager (Mobile Wallet, Individual Segment) at First Bank of Nigeria Limited (FirstBank)

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.We are recruiting to fill the vacant position below:Job Title: Product Manager (Mobile Wallet, Individual Segment)Ref Id: 1900005KLocation: LagosJob: FBN GEN. Job FamilyOrganization: DMD DirectorateSchedule: RegularShift: StandardJob Type: Full-timeJob Objective(s)Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the individual segmentDefine the adoption and support processes, use cases and target market for WalletsCoordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.Drive the adoption of Wallets for payments, remittances and payment receipts by individual customersAssess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.Prepare documents for training, sales pitch and product FAQs.Duties & ResponsibilitiesMaintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the productContribute to team efforts by accomplishing results as needed.Develop product policy document, product characteristics, product implementation, deployment and trainingSeek opportunities to propose solutions and improvements as related to product development and usageResearch, Analysis and Reporting:Analyze customers, related channels, competition and market data.Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.Assess market competition by comparing the company's product to competitors' products.Identify opportunities for product innovation and product enhancements.Work with internal stakeholders and/ or external research agencies regarding product development and managementProduct Planning and Management:Prepare product documents including Market Requirement Documents and product use cases to drive product activity.Develop pricing strategies and product policies.Determine product packaging solutions.Negotiate with support vendorsProduct Marketing:Support and manage product event campaigns to generate product awareness and demand.Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.Prepare and conduct product presentations; develop sales tools and sales training materials.Provide inputs for marketing collateral development.Supply sales teams with latest research and marketing information.Customer and End-User Support:Manage product-related support, feedback and inquiries from users.Determine customers' needs and desires by specifying the research needed to obtain market information.Continuously review industry trends and client feedback to anticipate future marketUse market feedback to inform product refinements and ongoing development and managementExpenditure BudgetKey financial/statistical measures of your organizational unit:Number of staff: 2 Permanent StaffStaff costs:  N/ACosts that you control:Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactionsFee Income: N/ANet Interest Income: N/AOther Income: N/AKey Performance IndicatorsNumber of subscribers enrolledPercentage of active subscribersTransaction count, value and total net revenue (Group & Business Unit)Customer (Internal & External) Satisfaction IndexFirstmonie Customer Base Enhancement Index 

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