Principal Operations Manager at Spark & Light Nigeria Limited

Spark & Light Nigeria Limited is a wholly indigenous company providing specialized engineering, environmental management care and protection, oil and gas services, construction and other interrelated and integrated sectors of service provision in Nigeria. We are duly registered with the Corporate Affairs Commission of Nigeria (CAC) with incorporation number RC: 980429.We are recruiting to fill the position below:Job Title: Principal Operations ManagerLocation: LagosKey ResponsibilitiesSuccessful candidate will be responsible for creating relationships with customers across the region, understanding their unique business challenges and needs, and driving resolution of issues within the Organization.Develop and maintain strong relations across relevant teams as well as coordinate with various functional teams within the Company; to ensure customer requests are handled appropriately and in a timely manner while operating within broader latitude for decisions and actions.Meeting with customers to understand their strategy, business objectives and matching those to Travel Network products and servicesEstablish positive relationship and results in order to solidify renewal opportunities.Work with the field services operations support unit manager to recommend program, policy, procedure and law changes.Partner closely with cross functional teams including Strategic Sourcing, Supplier Relationship Management, Finance, HR and Audit to deliver on shared objectives.Share results and feedback from key customer engagements with internal teams as this position has the authority to substantially affect the relationship between the company and a customer, either from a financial or product development standpoint.Establish operational SLAs, track performance, look for constant improvements and escalate issues as needed.Proactively monitor customer service and improve customer satisfaction in a bid to expand the organization's regional footprint.Represent the organisation at industry and customer events.Proffessionally manage the operational support service teams, which includes managing Operations, Marketing, Admin, Business Analysts and others.As Head of Operations, must build strong relationships and promote a strong team ethic by accepting responsibility and encouraging others to help one another where possible.Demonstrating an understanding of best practice concerning use of all equipments.Actively head up team meeting concerning action plans; creatively suggest ideas for exceeding performance targets and opportunities for improvement.Providing information, maintaining records and carrying out all duties in an accurate, efficient and timely manner and in accordance with current data protection policies.To assist the CEO with strategy and commercials, dealing with the direction of the company and its image as well as its suppliers.To manage project assignments as instructed by the CEO and the Board of DirectorsPro-actively identifying and solving environmental risks before they become problemsSupporting new project development through technical expertise and financial inputsBuilding a team of talented individuals capable of running services without day to day guidanceLead continuous improvement efforts to improve profitability, safety, and environmental complianceConduct ad-hoc financial analysis, engineering analysis, contract reviews, and public relations presentations.Work with industry trade groups and other Regional Operations Managers to move the entire industry forward. 

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