Practice Manager at Doctoora E-Health Limited

At Doctoora, we are dedicated to making sure everyone within range of a mobile device in Africa, has access to quality healthcare. Our mission is to create healthier communities in Africa by connecting healthcare professionals to quality healthcare facilities and connecting healthcare consumers to pleasant healthcare experiences.We are recruiting to fill the position below:Job Title: Practice ManagerLocation: LagosJob DescriptionManage daily operations, especially customer service and finance activities, and make improvements as needed.Will work as primary customer service officer; and will work in support of and as an integral part of the clinical team.To be the main gate keeper of the company policies and procedures along with the directorsPrepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from Clinicians.Demonstrating the ability to assess and interpret diagnostic data relative to patient age and conditionServe as the first point of contact for provider, patient and external customer complaints.Reconcile and investigate all complaints relating to practice operations.Ensure office is opened and closed daily, as per established schedulesNetwork to improve the presence and reputation of the branch and companyPerform other duties as assignedEstablishing and maintaining effective procurement and stock keeping systems and report to the Admin AnalystLiaising with the Chief Operating Officer to ensure monthly management accounts are availablePlanning and executing health education focused local community events every month at the centersCreating brand awareness for the company utilizing various mediaEnsure quality and efficiency standards through scheduling, patient flow, performance management and other office goalsMaintain Balanced Scorecard for each center, outbound & internal referrals, monitor clinician activity.

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