United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.In 2005, UBA was born through one of the biggest mergers on the African continent capital markets with the business combination with Standard Trust Bank (STB) Plc. From the merger UBA has emerged as a Pan-African provides a full range of solutions and services that span the full value chain from retail to corporate. UBA is also the acclaimed leader in electronic payments in the sub-region.We are recruiting to fill the vacant position below:Job Title: POS Support OfficerReference #: POS0119Location: Lagos Island, LagosContract Type: PermanentJob Functions: Banking,Information TechnologyIndustries: Banking / Finance & InvestmentIntroductionPOS Support is a role in the Digital Banking Services Department of the IT Group of the Bank.ResponsibilitiesTakes responsibility for understanding internal and external client requirements and coordination of the fulfillment of those requirements working with other IT service delivery functions where necessaryMandate verificationGenerating TID and MIDNew request set-up on CTMS and switchesWriting script for upload on Finacle database by DBA teamEngaging necessary teams for set up on TAMS and switchesEngaging PTSP for terminal configuration and deploymentPreparation of dispatch documents for terminals going upcountryPost verification closureInternational card acceptance requestConsumables/SIMs requestUpdating the Alert portal with transaction downloadReturned settlement processingNew Refreshed Template/Database updateChange/Modification request processingAccess and Alerts request processingCBN monthly report generationSettlement issue resolutionSupport issues (routing error, visa, faulty terminals, etc.)Business Office PIN POS (Configure, repairs and dispatch)Monitoring (active, inactive, re-map, etc.)PM data updateDelete and Enable request processingPOS Inventory and Store keepingTAMS SupportExecute efficient POS and channels support services in line with agreed SLAsManage IT-Business communication in a way to promote both innovation and operational initiatives of IT and keep customers informed about IT servicesPerform other duties as may be assigned by TL, POS Services team.