LifeBank is on a mission to save a million lives through ensuring adequate blood supplies, helping hospitals discover essential medical products, and delivering these products on time and in the right condition.We are recruiting to fill the position below:Job Title: Operations RepresentativeLocation: LagosResponsibilitiesResponsible for prioritizing work and delegating tasks to ensure proper coverage of functions. (i.e. assist as part of a team in the overall management of call flow.)Supervise and coordinate day-to-day workflow in Operations.Monitors Operational activity to ensure that customer service and operations standards are met and maintained.Expert level knowledge of department processes and product to serve as the first line of support in resolving internal and external customer issues.Responsible for the development and motivation of staff, and ensuring that they have the necessary resources to do their job.Identifying and implementing work efficiencies through process improvement techniques.Serve as the liaison between management and front-line agents. Champions the suggestions and concerns of the agents and works to ensure agents are fully engaged in the improvement of the service center.Review quality monitor of calls for agents and provide feedback and coaching to agents on their performance.Identify individual and group training needs and work with dedicated training team to implement a plan of action.Responsible for periodic management of entire shift (i.e. Nights and weekends).Perform any other duties as assigned.