Officer, Inspection and Survey Team at A top Insurance firm

A top Insurance firm in Nigeria, is currently recruiting suitably qualified candidates, to fill the position below:Job Title: Officer, Inspection and Survey TeamLocation: LagosReports to: Head, Underwriting & Head, Central Claims GroupJob ObjectivesThe primary focus of this position is to support the Head of Inspection & Survey team so that all in-house claim adjustment, pre-inspection of risk (within our limits), assessment/inspection is done in an efficient manner and most cost effective manner.To ensure prompt underwriting/claims inspection/investigation, complete claim documents requested for and received,carry out sound analysis of documents and Surveyor’s report, in order to settle genuine claims promptly, recommend risk improvement measures to under writing Unit to enable them quote premium appropriate for the risks being covered.Primary Interfaces:External: Engineers, Garages, Surveyors, Agents, Brokers, Walk-in-Customers,  Superintendents, Lawyers, Consultants, Service Providers and OthersResponsibilitiesCompliance Strategy:Inspecting all risks/claims assigned to the unit within the stated timelines in the SLANegotiating with Garages during claims adjustmentLiaise with external Surveyors/Engineers/Garages to ensure cleints satisfcation within the stated timelines in the SLARequesting for claim substantiating documentsEnsure timely and  correct data entries into our software applicationEnsure adequate reserve is advised for creationBook appointment with Insureds/Claimants/Brokers to arrange for physical inspectionUndertake physical inspection and investigation to ascertain validity of reported claims/risks to be surveyedEnsure prompt generation of offer memo for approval and further actionLiaise with external engineers/Surveyors for huge claimsReview Surveyors/Engineers’ reportsAdjust in-house claims that are of low value, based on laid down procedures and claim quantumResolving Insured’s complaints related to risks survey/claims administration, refers difficult or very complex complaints to Head, Inspection & Survey Team as occasion will demand.Primary Role:Prompt response to all surveys/inspections within stimulated timelines as stated in the SLAEnsure accuracy and completeness of claims documents before concluding the claim.Interpret policy wording, analyse and review adjustment to determine the company’s liability and make necessary recommendation to the Team LeadCompliance with stated operational terms in the SLA i.e. acknowledging of mails, reviewing and summarizing of Surveyor’s report, carrying out in-house adjustment, e.t.c.Ensure adequate reserve is created and maintained at all times based on available informationPreparing daily, weekly, monthly reports and all required reports as at when dueEnsure the necessary information required for ERM co-ordinator is supplied as at when dueEnsure that all insertions to the software and ensure compliance with company’s policies and standardRecommending risk improvement measures to be communicated by team lead to underwriters and marketers (where applicable)Ensure that all necessary information/documents required for the EDMS success is provided as-at when dueEnsure that all necessary information that will make GIBS successful for the survey/inspection sub-team in particular and the CCG in general is provided as-at when dueAttend to all functions that may be assigned by the Team Lead and/or CCG Head as the need arises. 

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