Job Title: Officer, Information Technology-Based outside LagosWho We AreBridge believes every child has the right to high quality education and works in partnership with governments, communities, parents and teachers to deliver education to over 100,000 children in underserved communities across Africa and Asia. Bridge leverages in-depth teacher training and support, advanced lesson plans and wireless technology to provide pupils with a meaningful and life-changing education.Globally, there is an education crisis. Around 263 million children and young people are not in school and the number of primary school aged children not in school is increasing. Bridge is committed to helping tackle this through a data driven, evidence based approach that delivers strong schools and a great education for all.The Bridge ApproachEducation is in crisis in many countries around the world. It is estimated that 264 million children and young people are out of school, and 330 million children are in school but not learning. In addition, an extra 69 million teachers are needed to achieve the 2030 UN education goals.Many education systems are plagued with inadequate materials and poor management systems, all leading to chronic teacher absenteeism and a lack of learning. Education reform is challenging but it is urgently required if we are to prevent another generation of children missing out. So, we work in partnership with governments, NGOs and non-state actors to address the huge education imbalance between what is available and what is needed right now — we work to bridge the gap.We believe parents have the right to choose a school for their children and we enable families to enjoy seeing their children learn, improve and flourish at Bridge schools. We locate our schools in some of the most disadvantaged communities in the world. Families in our communities can be earning just $1.90 per person a day; a level the World Bank notes is at extreme poverty. By putting learning at the centre of all we do, Bridge has become an extremely popular choice for underserved families and low-income communities.With plans to enroll ten million students ten years from now, Bridge offers a tremendous opportunity to grow with one of the world’s most exciting and ambitious social enterprises, with leadership roles available across a number of competencies and geographies.The IT Officer role, will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems. The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision. What You Will DoProvide first point of IT Support contact for all Bridge staff, covering all PC hardware, software and associated peripherals.Deploy computers and associated peripherals including new installations and redeployment of existing equipment.Install and configure operating systems and software to agreed standards under the direction of the IT Manager.Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations and carrying out routine procedures.Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensuring that records are kept up-to-date within the service desk system.Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.Log all incidents and service requests in Bridge’s designated service desk system, where necessary login on behalf of Bridge staff.Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.Ensure system and data security is maintained at a high standard, ensuring the integrity of the Bridge network is not compromised.Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.Work with colleagues to monitor performance of Bridge systems, ensuring that issues are appropriately escalated and resolved.Provide technical assistance to project teams and undertake technical project roles when required.Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.Provide at all times a professional, courteous and rapid response to individual users.