Officer, Customer Support at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.We are recruiting to fill the position below:Job Title: Officer, Customer SupportLocation: LagosDivision: Enterprise Business UnitCore purpose of the JobEnsure top quality customer support in all areas of key account management.Job SummaryEnsure minimal customer churn on managed accountsConstant analysis of Managed customer database for Revenue and Debt managementEnsure maximum collection of ALL invoices as at when dueWork with product, UAT and support teams to validate new products, new systems and upgradesGenerate relevant reports as required by the businessEnsure Quality Assurance and prompt invoice deliveryAnalysis of customer requests for prompt resolutionEnsure end-to-end account management for Enterprise customersLiaise with support teams (within and outside the unit)  in order to resolve any customer identified issuePerform Service fulfilments for Enterprise customersContinuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values. 

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