NOC Engineer at e.Stream Networks Limited

e.Stream is a provider of broadband network infrastructure and connectivity solutions. We are dedicated in providing various services for commercial and public enterprise regardless of their size using Fiber, Satellite Technology and Radio Communication System.We are recruiting to fill the position below:Job Title: NOC EngineerLocation: LagosJob PurposeThe NOC Engineer is responsible for supporting all eStream internet and VPN clients at second level. The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLSDuties and ResponsibilitiesStrategic Insight and Integration:Assist the NPO manager to achieve the corporate objectivesAttend project & departmental meetingsProvide inputs to the departmental annual budgetProvide technological innovation to improve troubleshootingTechnical / Analysis and Problem Solving:Responsible for troubleshooting Customer Edge Devices like VSAT modems, like, Access Radios, Microwave RadioClient bandwidth configuration on Edge devices.Regular training of Service Desk team members for effective 1st level troubleshootingProvide technical solutions to network issues escalated to the 2nd level.Interpersonal, Relationship Management & Collaboration:Liaise with NPO, Service Deployment and Service Management teams to resolve all escalated issuesPartner with third-party vendors to install and maintain all monitoring software and devices.Communication:Escalate service impacting issues outside span of control to the NPO Manager.Deliver weekly reports on the status of the network and trendsCustomer Focus:Monitor the Client devices to provide 99% service availabilityFinancial Management:Recommend cost-saving initiatives to the NPO manager 

Apply at