Manager, Operations at Western Union Company

Western Union Company, a leader in global payment services, in 2015 celebrated its 20th anniversary in Africa. With over 34,000 locations and connections to millions of bank accounts and mobile wallets in more than 50 countries and territories across Africa, the Western Union network serves millions of senders and receivers with a choice of 120 currencies.We are recruiting to fill the vacant position below:Job Title: Manager, OperationsRef No: 1705405Location: LagosJob DescriptionWe’re seeking a Regional Operations Manager, based in our Lagos, Nigeria office. In this role, you will be responsible for ensuring availability of Money Transfer services and new products with Network Agents in assigned regions.You will continuously monitor and improve service quality at POS to deliver superior service to consumers, creating customer loyalty and generating business growth.Sound interesting? Here are some specifics:Coordinate the agent activation process, ensuring agent’s readiness in legal, operational and technical aspects, software installation and initial and ongoing training of agent’s staff (CSC, back office, POS, as well as “train the trainer”).Key contact between WU departments and agents on all matters related to the operations/service aspect of the business, e.g. communications to the agents, implementation of procedures, software upgrades.Ensure network agents are in full compliance with worldwide operating policies and service standards. Manage and implement quality assurance programmes.Manage POS audits, define subsequent strategy for improvement and ensure implementation at the agent level.Manage various projects to ensure efficiency and cost saving at the agent level while maintaining optimum service quality (e.g. Gateway integration, project management, loyalty card)Actively contribute to Country Management by identifying opportunities and providing operational advice and expertise to Marketing, Country Managers as well as other functional areas. 

Apply at https://ngcareers.com/job/2017-11/manager-operations-at-western-union-company-492/