Manager Market Analytics at MTN Nigeria

MTN is the largest provider of mobile network access and ICT solutions in Nigeria, connecting whole communities with each other and with the rest of the world.In 2001, MTN Nigeria was one of the first telecom operators to receive a GSM licence from the Federal government. Since then, we have led the growth in the voice market and today, we offer an integrated suite of communications products/services, including mobile voice and data, digital and mobile financial services as well as enterprise services to SMEs, public sector and corporate clients.At the heart of our company’s operations are a diverse group of committed men and women, who enjoy a work experience and culture that is challenging, dynamic and rewarding, guided by our core values of Leadership, Innovation, Integrity, Relationship and a Can-Do attitude.We were the first Nigerian company to be certified as an Investors In People (IiP) Gold company, which speaks to the depth and impact of our people management practices. It is also a reflection of our commitment to making MTN a Great Place to Work for our employees.With over 60 million customers, MTN is also the largest subsidiary of the MTN Group, a global brand spread across 22 countries in Africa, Asia and the Middle East.Division: Enterprise Business UnitCore purpose of the JobResponsible for the management and coordination of external research work and projects for EBU in relation to giving specialist guidance and advice to the business.Provide analysis and strategic direction on various business issues including, but not limited to pricing, promotion, opportunity sizing and assortment optimization. Job SummarySupport the Shareholder return strategy by developing and implementing processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.Develop tools, templates and Interactive data visualizations (Dashboards) to assist in operationalizing analytics insights and to best convey information to stakeholders.Applying advanced analytics and data science methods to generate business insights, predict customer satisfaction and other business performance indicesServe the Division’s internal customers and provide solutions to improve the customer experience.Drive business insights from external sources.Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.Maintain effective working relationships with internal and external suppliers.Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.Perform research, data collection, economic, statistical and demographic analysis using professionally accepted techniques and methodologies. 
Managing all internal research projects and advising / guiding colleagues planning to conduct their own research with regard to the findings of previous research undertaken and on methodologies for prospective research projects. 
Managing external projects as required, including scoping the research, defining research methodology.Sourcing the most appropriate external research agencies for specific research projects, using an outsourced research coordinator where appropriate, ensuring these are delivered on time and to the required standard/specification. 
Drive EBU’s increased trialling, piloting and consultation activity. 
Management of the research budget. 
Commissioning consumer panels or surveys to develop customer insight which will inform the organisation’s decisions with regard to product development and outward-facing service enhancements and the potential operational & financial impact of implementation. 

Coordinate and manage survey research projects, within timelines and budgets, including working closely with clients to oversee all operational components of projects (online survey programming, sample management, data processing and coding)Work with clients on questionnaire design and analysis planningDevelop tools, templates and Interactive data visualizations (Dashboards) to assist in operationalizing analytics insights and to best convey information to stakeholders.Design advanced analytics models including predictive modeling and machine learning algorithms to answer the business and operational question at handApplying advanced analytics and data science methods to generate innovative new network measures and insights using available dataOversee B2B industry benchmarking program - Review data to determine trends and provide periodic reports.Designing qualitative and quantitative research plans for EBU in all stages of the Product Life CycleContinuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules. Job ConditionsNormal MTNN working conditionsMay be required to work extended hoursOpen plan office Note: Multiple applications are not allowed.

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