Manager, Controlled Fleet at Jumia Nigeria

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.We are recruiting to fill the position below:Job Title: Manager, Controlled FleetLocation: LagosJob DescriptionAs Manager, Controlled Fleet, you will have the responsibility to lead and direct the functional outbound departments within the fulfillment center to achieve key goals & objectives within a high volume, high SKU base direct to consumer, multi-distribution fulfillment centerThis position is responsible for constantly ensuring the highest level of customer satisfaction, employee relations, financial cost controls, safety & security and continuous improvement of throughput and efficiencies throughout the outbound and delivery process.In particular you will:Accelerate and increase reliability of fulfilment time of directly controlled delivery fleetManage carrier delivery performance and service improvements in accordance with department KPIs/initiatives. This includes on-time delivery, condition of shipment, and damage claims reduction.Maintain direct and daily communications with Carriers, including the tracking of Jumia Shipments and provide daily report to the Head of Ops of any outstanding shipments and ETAs.Manage and control all outbound freight expenses in accordance with department KPIs/objectives. This includes determining most cost-efficient carriers and modes of transportation to deliver goods while meeting expected service levels.Partner with Direct to Consumer and hub managers on establishing optimized outbound routing for ecommerce orders (including returns) and work with carriers on peak season forecasts/programs.Manage strategic relationships with multiple external partners (3PL warehouse & last-mile delivery providers) and instil principles of metrics driven operational excellenceTrack deliveries and ensures service levels at Last Mile HubAssess potential of new/innovative hub model (especially in Lagos)Maintain metrics and analyze data to assess performance and implement improvements and cost-saving opportunities.Manage, motivate, train, develop and appraise delivery team in order to meet total customer service and delivery objective 

Apply at https://ngcareers.com/job/2018-07/manager-controlled-fleet-at-jumia-nigeria-215/