Male Customer Service Officer at Fadac Resources

Fadac Resources - Our client is an high performance driven firm that owns a Restaurant in Ikoyi, Lagos State. They are in need of experienced candidates in the capacity below:Job Title: Male Customer Service OfficerLocation: LagosResponsibilitiesManage office supplies stock and place ordersPrepare regular reports on expenses and office budgetsMaintain and update company databasesDeal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationsSet up new customer accountsProcess orders, forms, applications and requestsOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage company’s social Media AccountsCommunicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service process. 

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