Live Chat Agent/ Customer Service Executive at Perfectedge Technologies Limited

Perfectedge Technologies Limited - A leading Ecommerce Company, is currently recruiting suitably qualified candidates to fill the position below:Job Title: Live Chat Agent/ Customer Service ExecutiveLocation: NigeriaAbout the RoleAs part of our continued success we are looking for Live Chat / customer service Agents to join our team and play a pivotal role in the next stage of our company’s growth and help us to continue to develop as one of Nigeria’s Leading Ecommerce Company.As a key member of the chat team, the Web chat Agent will be responsible for engaging with customers via the Live Chat capability on our website.You will be tasked with assisting customers with their purchasing decisions, answering customer queries via chat, emails and phone in regards to company products and services.Key ResponsibilitiesEngaging with a high volume of customers via our live chat system, offering support and guidance to clients through webReceive and Promptly Respond to Customer Queries via live chats, emails and phoneTo act in a professional and efficient manner to all enquiriesHelp to Document customer's Issues and ResolutionsIdentify Possible Website ErrorsWork to identify the customer's exactConsistently working to achieve individual and team targets / KPI’sTo maintain a high level of product knowledge at all times through ongoing training and daily use of the company’s websiteOffer a high standard of customer service at all timesOther additional administration duties as required.

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