Job Opening at Enterprise Availability Engineer at MTN Nigeria

MTN is the largest provider of mobile network access and ICT solutions in Nigeria, connecting whole communities with each other and with the rest of the world.In 2001, MTN Nigeria was one of the first telecom operators to receive a GSM licence from the Federal government. Since then, we have led the growth in the voice market and today, we offer an integrated suite of communications products/services, including mobile voice and data, digital and mobile financial services as well as enterprise services to SMEs, public sector and corporate clients.At the heart of our company’s operations are a diverse group of committed men and women, who enjoy a work experience and culture that is challenging, dynamic and rewarding, guided by our core values of Leadership, Innovation, Integrity, Relationship and a Can-Do attitude.We were the first Nigerian company to be certified as an Investors In People (IiP) Gold company, which speaks to the depth and impact of our people management practices. It is also a reflection of our commitment to making MTN a Great Place to Work for our employees.With over 60 million customers, MTN is also the largest subsidiary of the MTN Group, a global brand spread across 22 countries in Africa, Asia and the Middle East.Division: Information SystemsCore purpose of the JobDevelop, implement and manage Information Systems processes in line with IS and Enterprise Management strategies and best practices.Ensure  cost-effective IT capacity exists and is matched to the current and future agreed needs of the business in a timely manner Job SummaryParticipate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.Production and maintenance of an appropriate and up-to-date Availability Plan, which reflects the current and future needs of the businessProduction and maintenance of an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the businessProvide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issuesEnsure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resourcesAssist with the diagnosis and resolution of performance- and capacity-related incidents and problemsAssess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resourcesModeling capacity forecasts using systems and business metricsManaging workload assignments across environment achieving optimal performance.Performing second level problem determination using monitoring and data collection tools in capacity related disciplinesAnalyzing performance data identifying bottlenecks and recommending alternative resolutionsProducing ad hoc resource usage reports and analysis Initiates and develops concepts to identify system and application performance issue from planned changes to the environment prior to their move to production.Identify production capacity risks in time to avoid service interruption or degradationServe the Division’s internal customers and provide solutions to improve the customer experience.Work with IS process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.Maintain effective working relationships with internal and external suppliers.Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Foster active collaboration and relationships with employees across all levels and divisions. Job ConditionsNormal MTNN working conditions.May be required to work extended hoursNote: Multiple applications are not allowed.

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