Job at MTN Nigeria: Business Relationship Management Coordinator

MTN Nigeria is the leading telecommunications company in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.Job Title: Business Relationship Management CoordinatorDivision: Information SystemCore purpose of the JobMaintain customer relationship with all business departments.Understand the changing business needs and determine levels of IT Service required to support the businessJob SummaryMaintain IS Service Catalogue, drive IS Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IS Service Levels achievementsDisseminate information and liaise with other service Management areas to drive service deliveryGather business requirements and translate to IS deliverables based on MTNN business plan.Negotiate and agree on SLAs with the business unit and OLA with other supporting business unitsDrive the implementation of vendor contracts to support IS objectives and validate adoption of IS service offeringsFacilitate meetings with various IS units to discuss and resolve escalated or identified customers issuesManage and report on vendor performanceManage the escalation of customer issues and customer satisfaction surveyInitiate and maintain business engagement processes and customer engagement forumsEnsure value is created through effective stakeholder managementContinuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values. Job ConditionsNormal MTNN working conditions.May be required to work extended hours.Open plan office.Note: Multiple applications are not allowed.

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