IT Support Graduate Trainee at Tros Technologies Ltd

A career with Tros Technologies is an on- going journey of career development. We are a learning organization , that facilitate the learning of our people in order to maintain a competitive edge in the IT industry.We are recruiting to fill the position of IT Support Graduate trainee to join our team:Job BriefThe IT Support department is responsible for supporting and maintaining clients IT systems and for providing efficient desktop support to all business users.The IT Support department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the companys various clients.The department provides effective IT assistance across all aspects of the businessThe department is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT-related hardware/software.This position provides exposure to a broad range of IT-related projects and activities.Duties/ResponsibilitiesThe position will involve the following areas of responsibility:Undertake small sized IT projects as instructed by the IT ManagerDiagnose and resolve technical issuesEscalate IT issues to the IT Manager where necessaryResponsible for managing backupsProvide desktop and server supportSetting up and configuring new laptops and desktopsInstall authorised software to laptops and desktopsEnsuring security and upgrades are applied and kept up to date on desktops and laptopsAntivirus installation to all desktops and laptopsFault-finding to laptops and desktopsReporting faults and maintaining logs on servers, desktops and laptopsCreating purchase requisitions for IT hardware/softwareEnsuring all software purchased licensing is recorded and maintainedExchange server mailbox maintenance including archiving mailboxes

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