IT Service Manager, WCA  at GlaxoSmithKline (GSK)

GlaxoSmithKline (GSK), one of the world's leading research based pharmaceutical and healthcare companies, is committed to improving the quality of human life by enabling people to do more, feel better and live longer. GSK employs over 97,000 employees in over 100 countries worldwide.GlaxoSmithKline Consumer Nigeria Plc is one of Africa's largest consumer healthcare companies, producing leading brands such as Lucozade, Ribena and Panadol.We are recruiting to fill the position below:Job Title: IT Service Manager, WCA Requisition ID: WD126253Location: LagosPosition: Full timeJob DescriptionThe fundamentals of an IT background are necessary to allow the ability to quickly triage problems to most likely categories in order to restore service;  Understanding of the business processes allow for the creation of alternative solutions to enable business continuity while the initial problem is being dealt with.Ensures continuity of business execution through ensuring production applications are:Fit for purpose (eg easy to use and reliable) and support the evolving business processesAre cost effective - Total cost of ownership is at an optimal levelMeets an agreed Risk Profile (eg aging of technologies, controlled regarding regulated applications, aligned with business continuity).Participates in troubleshooting in applications across multiple technology domains and business areas.Ensure IT Services meet current and evolving business needs through accurate forecasting, the use of meaningful KPIs and timely Voice of the Customer (VoC) feedbackMaintain an Enterprise wide approach to prioritization and investment, whilst ensuring IT simplification objectives are achievedCompliance and Audit standards are understood and adhered to where applicableLead and champion continuous improvements that improve end-user experience, reduce risk and/or lower the cost of ownership of the overall business process/service on an ongoing basis.Carries out work with minimal supervision balancing conflicting priorities and needs. 

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