IT Helpdesk Officer at KPMG Nigeria

KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets. We are recruiting to fill the position below:Job Title: IT Helpdesk Officer Ref Id: 139320BRLocation: LagosRegion: EMAEngagement Type: Graduate Hire Job SummaryTo provide telephone support and find solutions within a predetermined time frame to clients in order to enhance productivity and efficiency.Specific ResponsibilitiesFirst Line Support:Provide telephone support and problem resolving to user queries.Escalate calls to second line support, thereby sharing dual responsibility for the call, be it in providing a solution or providing feedback to the client.Provide feedback to clients on the progress of repairs/ queries on a regular basis, especially if predetermined time frames are exceeded.Support on all general applications as required.Additional:Responsible for the marketing of all KPMG Standard business applications, making the staff in the various groups aware of what tools are available to them and providing training / technical support to the end-users as required.Assist Operations Supervisor with the deployment of all new software and any required software updates or upgrades. 

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